Frequently Asked Questions
At Happy Hounds your dog will receive more attention than at most traditional boarding facilities as we only offer a total of 32 overnight rooms. Instead of spending days and nights confined to a cold, dark concrete run, guests at Happy Hounds get to spend their days romping and playing with other dogs in one of our supervised inside or outside play areas*. At night, your dog gets to sleep tight in either a private luxury suite or a standard boarding lodge and will be given a nighttime potty break before bedtime.
We provide a platform bed or raised flooring, water, TV’s (Suites only), soothing music (Lodges only), a nighttime potty break, and lots of love and attention. You only need to bring your dog’s food, as well as any toys, treats or medicine they might require. We ask that you bring your pet’s food because sudden changes in diet can upset a dog’s stomach. For an additional fee, we will provide food, but we highly recommend using your dog’s own food.
*To be allowed in group play, all dogs must pass a trial day. For dogs where group play is not an option, they will still get plenty of human attention and opportunity for breaks outside of their suite.
We have a thorough application and interview process for our canine clients—all dogs must pass this before entering our group play environments.
Reasons a dog might not be accepted into group play:
- Severely under socialized with humans and/or dogs
- Excessive Arousal
- Excessive Possessiveness
- Exhibits Excessive Breed Tendencies (guarding, predatory drive, herding, barking, etc.)
- Aggressive behaviors of any type would be considered grounds for not being accepted into daycare or result in expulsion of an existing pack member.
We are continually observing the temperaments and play styles of our pack members to address any behavioral concerns that may arise as they grow with us. Training is a life long process for our canine friends and we work with our pack members and their families to address issues that might arise.
So far we have an incredible safety record and we hold ourselves to the highest standards in caring for our furry family members.
We DO NOT BAN any breed from our facility. However, we do limit the enrollment spaces available for breeds which exhibit tendencies that may not be a good match for the group play environment. Our goal is to create a safe environment for all the dogs that join our playgroups, but we do not wish to utilize breed discrimination as a sole means to create this environment. We still make every possible effort to review each dog on an individual basis.
Our hope is that we have found a middle ground that will allow us maintain our industry’s top tier standards without implying a prejudice at the expense of any animals, especially those that already face a tough battle due to public perception. Please direct any questions regarding this policy to Olivia or Brian at email@example.com.
New Customers Please CLICK HERE to Enroll Your Pup Today! All dogs joining our services must provide accurate proof of vaccinations prior to their first visit with us. Daycare & Boarding dogs must submit up-to-date Rabies, Distemper, and Parvovirus (for puppies) vaccinations. Grooming dogs submit up-to-date Rabies vaccination.
Since we offer limited boarding spaces, last minute cancellations that leave us with vacancies hurt us more than they might a larger facility. The deposit is fully refundable as long as you cancel your boarding within 48 hours of drop off, or 14 days for holiday boarding.
Since we have limited boarding space, we recommend booking your dates as soon as you can. We always do our best to accommodate last minute requests, but if you are thinking about a specific holiday, we typically have bookings at least a few months in advance. Call us to check availability. If we have an opening, the best way to reserve it is to put down your 25% deposit.
The dogs need breaks during the day just like any human does. If we did not make them take a break, many dogs would play until they are exhausted and that can lead to conflicts. During the break we serve lunch to the dogs who brought food with them, this allows them to digest their food, and/ or take a short nap before resuming play for the rest of the afternoon. If you drop your dog off at 11:00 p.m., they will still take a break at 12:00 p.m., so please plan your drop offs and pick ups accordingly. We encourage our customers to bring their dogs for a full day with us to gain the most benefits from our services.
We are always accepting applications from qualified, positive people. But before you decide to apply, we want you to know this job is not just playing with puppies. It takes an incredible amount of hard work to keep the dogs safe and healthy each day. Supervising play properly is an exhausting experience that takes time and concentration to learn. Keeping our facility clean is a constant battle, but an important one that helps keep disease away. Doing multiple nail trims and baths each day is also always challenging. Despite all of these challenges, we think this is still a fun and rewarding place to work. If this still sounds like something you would be interested in, feel free to download and print our employment application and drop it off at your convenience: